A doubt? A hesitation? You will find here the answers to your questions. If this is not the case, do not hesitate to contact us by email

TruckCONTACT INFORMATION

Contact information

  • • You can contact us from Monday to Friday 11am to 4pm
  • • Email : [email protected]
  • • Phone Number : (+33).01.42.33.55.83

TruckDelivery and order

Where can I receive my order ?

• We deliver in France and abroad, at home or at a relay point.

When I place my order, when is it sent ?

  • • Orders placed from Monday to Friday before 1pm will be sent the same day.
  • • Orders placed from Monday to Friday after 1pm will be prepared and sent the following business day
  • • Orders placed after 1pm on Fridays and weekends will be sent the following Monday.

What are the available delivery methods ?

The different delivery methods are as follows

  • • Express delivery 24h (DHL)

What are the delivery rates ?

Delivery rates depend on the delivery method chosen :

  • • 24-hour Express Delivery: 24-hour Express Delivery costs 10€ per order. To receive your order, the next business day, you just have to place your order before 1pm. She will arrive at your home the next day before 1pm. - 24-hour Express Delivery: 24-hour Express Delivery costs 15€ per order. To receive your order, the next business day, you just have to place your order before 1pm. She will arrive at your home the next day before 1pm.

How do I know if my order has been sent ?

You will receive a confirmation email containing the order tracking number.

CAN I CHANGE MY ORDER?

Once confirmed, we process your order so quickly that we can no longer modify it. However, you will have a few minutes after confirmation to cancel it.

How to track my order?

You can track your order here. Please have the tracking number you received by email when validating the shipment of your order.

WHAT TO DO IF I HAVE NOT RECEIVED MY ORDER?

You can use our contact form to contact us by email, or call us at (+33).01.42.33.33.55.83, Monday to Friday from 11am to 4pm.

CardINTERNATIONAL DELIVERY

DO YOU DELIVER ABROAD?

Our Standard and Express deliveries are available for most of the countries to which we deliver. To see the delivery options available in your country, you must first enter your delivery address. International deliveries are invoiced from a flat rate regardless of the weight of your order. Your shipping costs will be automatically calculated on the payment page of your order, once the destination and delivery service have been selected.

TO WHICH COUNTRY DO YOU SHIP TO?

International delivery is available worldwide.

CAN I TRACK MY ORDER?

You can track your order using the tracking number received when validating the shipment of your order.

CardRETURNS & EXCHANGES

return form

You have 30 days after you received your order to return part or all your order.
All items must be returned in original condition, all damaged or worn item will be refused.
The return fees are on customers Charge and the shipping fees will not be refund

CardPayment

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following payment methods: Visa, Mastercard, Paypal

ARE PAYMENTS SECURE?

Of course it is! We use the 3D secure protocol offering a guarantee of security for any online payment.

CardGENERAL INFORMATION

CAN I CANCEL MY ORDER?

Once confirmed, we can no longer modify your order, whether it is a change in size, colour, address or even the method of payment... However, you will have a few minutes after confirmation to cancel it.